Cancellation policy
We are committed to providing you with a smooth and hassle-free shopping experience. If you need to cancel your order or have questions about pre-orders, please review the policy below.
Order Cancellation
You may cancel your order at any time before it is processed for shipment. Once your order has been shipped, it can no longer be cancelled. In that case, please refer to our Refund Policy for return instructions.
Refunds on Cancellations
- Before shipment: You will receive a full refund to your original payment method.
- After shipment: Cancellations are not possible. Please refer to our refund policy to request a return.
How to Cancel an Order
To cancel an order, please contact us via our Contact Page with the following details:
- Order Number
- Customer Name
- Reason for Cancellation
Pre-Orders
Placing a pre-order means purchasing a product that is currently out of stock or arriving soon. Full payment is collected at checkout, and your order will ship once stock becomes available.
Cancelling a Pre-Order
- You may cancel a pre-order before it is fulfilled (i.e., before the product has been shipped).
- If cancelled in time, you will receive a full refund for the amount paid.
Once a pre-order has been shipped, it cannot be cancelled. However, you may request a return according to our Refund Policy.
How to Cancel a Pre-Order
Please contact us via our Contact Page with:
- Order Number
- Customer Name
- Reason for Cancellation
Policy Updates
We reserve the right to update or modify this policy at any time. Changes will be posted on this page. Continued use of our website or services constitutes acceptance of the revised policy.
For any questions regarding cancellations, refunds, or returns, please refer to our Refund Policy or contact us directly.
Thank you for shopping with us!
