Shipping policy
We strive to provide fast and reliable shipping for all orders. Please review the details below regarding our shipping practices.
Shipping Method & Delivery Time
- Courier Services: We use trusted courier partners to deliver your orders safely and on time.
- Processing Times: Orders are processed during business hours (Monday to Friday). Orders placed on weekends or public holidays will be processed the following business day.
- Estimated Delivery Time: 1–4 business days, depending on your location.
Shipping Costs
- Domestic Orders: We offer flat-rate shipping within South Africa.
- International Orders: A custom shipping quote will be provided upon request.
Order Processing
- Orders are processed immediately during business hours.
- You will receive an email confirmation once your order has been processed and shipped.
Order Tracking
- Once your order is shipped, the courier will provide live tracking updates directly via email or SMS.
Customer-Arranged Courier Collections
If you choose to arrange your own courier:
- You accept all responsibility for risks and liabilities associated with the shipment, including damage, loss, or delays.
- We are not liable for any issues that occur during third-party courier transit.
Lost or Damaged Items
- If your order is lost or damaged in transit, please contact us as soon as possible. We will assist in resolving the issue with the courier service.
- For customer-arranged courier collections, you will need to liaise directly with your chosen courier for any claims.
Changes to This Policy
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page. Please review it periodically to stay informed.
