Privacy policy

Privacy Policy
Last updated: November 18, 2024

This Privacy Policy describes how JK Products (Pty) Ltd ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or use www.jkproducts.co.za (the “Site”), or communicate with us regarding the Site and our services (collectively, the “Services”).

By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not access or use our Services.

1. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted here with a revised "Last updated" date. Please review this page periodically.

2. Information We Collect

2.1. Information You Provide to Us

  • Contact details (name, email, phone number, address)

  • Order details (billing, shipping, payment confirmation)

  • Account login information (if applicable)

  • Customer support correspondence

2.2. Automatically Collected Information (Usage Data)

We collect information about your interaction with our Site using cookies and similar technologies. This includes:

  • IP address and browser type

  • Device and network data

  • Pages viewed and time spent

2.3. Information from Third Parties

We may collect data from service providers (e.g. Shopify, payment processors) to:

  • Fulfill orders

  • Manage your account

  • Improve your experience

3. How We Use Your Information

We use your personal information for:

  • Order processing and delivery

  • Customer support and communication

  • Marketing (if you opt in)

  • Security and fraud prevention

  • Improving our Services

4. Cookies

We use cookies to improve your browsing experience and analyze site traffic. You can manage cookie preferences in your browser. Blocking cookies may impact certain site features.

Learn more about Shopify’s cookie practices here: https://www.shopify.com/legal/cookies

5. Sharing Your Information

We may share your information with:

  • Vendors and service providers (e.g. couriers, payment gateways)

  • Marketing partners (only if you’ve opted in)

  • Affiliates within our business group

  • Legal authorities (if required by law)

  • Third parties with your consent

6. Your Rights

Depending on your region, you may have the right to:

  • Access or request a copy of your personal data

  • Request deletion or correction of your data

  • Withdraw consent for processing

  • Object to marketing or profiling

  • Lodge a complaint with your local data authority

You can exercise your rights by contacting us via our Contact Page.

7. Data Security and Retention

We implement reasonable measures to protect your information. No method is 100% secure, and we encourage caution when submitting sensitive data.

We retain personal information only as long as necessary for the purposes outlined in this policy, or as required by law.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies separately.

9. Children’s Privacy

Our Services are not intended for children. We do not knowingly collect information from individuals under 16. If you believe a child has provided us with personal data, please contact us to request deletion.

10. International Data Transfers

If your data is transferred outside your country (e.g. to Shopify’s servers), we ensure appropriate legal safeguards are in place, such as Standard Contractual Clauses.

11. Contact Us

If you have questions or wish to exercise your data rights, please contact us:

JK Products (Pty) Ltd
Unit 8, Nobel Park
9 Nobel Street, The Interchange
Somerset West, Cape Town, South Africa
Contact Page